Privacy Policy

 What do we do with your information?

When you order something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, contact number, delivery address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to place an order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@cottenhams.com or mailing us at: Cottenham’s of Lindfield 40 High St, Lindfield, Haywards Heath RH16 2HL, United Kingdom

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-Party Services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

We comply with the General Data Protection Regulation 2018 (GDPR) and any subsequent legislation on information handling and privacy. We will keep data about you secure. To protect your personal information, we take every precaution and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will protect your data against unauthorised change, damage, loss or theft. All data collected is only accessed by authorised individuals and will never be sold or passed to a third party outside of our normal trading terms and privacy policy. All paper forms are kept locked away and all computers, tablets and phones are password protected. We will hold information about you for as long as required and no longer than necessary. The use of your personal information is necessary for our legitimate interests. 

Cookies

Cookies are small files which identify your computer to our server. We send these to your computer for the following reasons:

• to tailor the website to your browser
• to help us analyse the use of the website
• to allow applications on our website to work correctly  - for example, making sure that we know when you have logged on or off and which part of an application you are accessing

We do not use cookies to store any personally identifiable information about you. We will not make any attempt to find out the identities of people visiting our website without their prior permission. 

If we want to collect personally identifiable information through our website – for example when you request a service from us - we will tell you beforehand. We will make it clear when we collect this information and will explain what we intend to do with it. 

How many types of cookies are there?

There are two types of Cookies in use on this website:

Session cookies

These are temporary Cookies that remain in the cookie file of your browser until you leave the site. This information is not stored after you have left the site.

Many of these types of session cookies are used for the sole purpose of carrying out a particular service such as completing an online application form, making an online payment or maintaining the contents of an online shopping basket. 

Without using such cookies these services would not work properly. Because of this, the directive states that they are exempt from the new rules, and that consent is implied provided an explanation is given.

We do not ask for your consent to use session cookies because these are needed to provide you with the service you are requesting.

Persistent cookies

These remain in the Cookie file of your browser for a longer period of time.  The length of time will depend on the lifetime of the specific cookie but this may be indefinitely or until deleted.

Most of the persistent cookies that we use relate to Google Analytics.  We use these cookies to help us gather information about how many people visit our site, and what pages they visit. We cannot identify individuals from this information.  We use the information to help us to see where we need to improve our site for the benefit of our customers.

How can I control the use of cookies?

You can use the settings of your web browser to stop any website from storing any cookies on your device. This may lead to parts of the website not working correctly. 

You can find out more how to do this within the ‘Help’ function of your browser.

The About Cookies website also gives you information about managing cookies on a wide variety of browsers.

Google Analytics cookies

Google Analytics cookies appear on our website. You can choose to opt out of Google Analytics on all websites by using the Google Analytics opt-out tool.

These cookies are used to anonymously track visitor numbers and use of the website. We use the information in the Google Analytics tool to compile reports and help us improve the site.

Cookies set by third party websites

We sometimes embed video, images or other content from websites such as YouTube, Flickr and Twitter. We may also allow you to share links to content on our site with other websites by the use of “Share” buttons.

As we have no control over the cookies set by these websites, please look at the relevant third party websites for more information.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we are acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete or request a copy of any personal information we have about you, register a complaint, or simply want more information contact us at info@cottenhams.com or by mail at Data Protection Officer for Cottenham’s of Lindfield, 40 High St, Lindfield, Haywards Heath, RH16 2HL, United Kingdom